Potenza Warranty Information

E-Warranty

We warrant centrifugal water pumps, ventilator fans and industrial air blower against critical failure resulting from original manufacturing defects in workmanship or material, under normal use.
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WHAT'S COVERED IN OUR WARRANTY
Water Pump
Water Pump
SCOPE CUBE / PSW / PSB70/075 + PC  PSB / PSB02 / PSK / PGZA PJSW / PS-130 / PM / PCM / PCH / PCS / PCR / PMBT / GDB / PSUB / PLZ / PSGJ
PRODUCT WARRANTY EXCLUDES THE FOLLOWING Piping attachments / In-proper Installation by Plumber or Contractor / Wrong Application / Flooding Piping attachments / In-proper Installation by Plumber or Contractor / Wrong Application / Flooding Piping attachments / In-proper Installation by Plumber or Contractor / Wrong Application / Flooding
SCOPE OF WARRANTY 2 Years Unit Warranty (parts and labor) | 2 Years for Motor 1 Year Unit Warranty (parts and labor) | 1 Year for Motor 1 Year Unit Warranty (parts and labor) | 1 Year for Motor
WARRANTY SERVICE On-site On-site Off-site or Min. RM120 for On-Site Service
WARRANTY PERIOD 2 Years Warranty Period 1 Year Warranty Period 1 Year Warranty Period
Industrial Fan / Blower / Exhaust Fan
Industrial Fan / Blower / Exhaust Fan
SCOPE DFP / CF GLF / MFS / HVF / DFG PGH / SB / CZR / CTF / TF
PRODUCT WARRANTY EXCLUDES THE FOLLOWING In-proper Installation / Alteration of wiring / Mishandling / Wrong Application In-proper Installation / Alteration of wiring / Mishandling / Wrong Application In-proper Installation / Alteration of wiring
SCOPE OF WARRANTY 1 Year Unit Warranty (parts and labor) | 2 Years for Motor 1 Year Unit Warranty (parts and labor) | 1 Year for Motor 1 Year Unit Warranty (parts and labor) | 1 Year for Motor
WARRANTY SERVICE Off-site Off-site Off-site
WARRANTY PERIOD 1 Year 1 Year 1 Year
FREQUENTLY ASKED QUESTIONS
What does my warranty cover?
Warranty will be on the product due to manufacturing defects commencing from the date of purchase.
Who do I contact if my pump needs servicing (both under warranty and or past warranty period)?

Klang Valley area :

  • For Home Water Pump within Klang Valley area - You may call or WhatsApp to our Technical Support @ 017-215 0066

  • In order for our outdoor service team to serve you better, please have the following information ready when calling.

    • Pump Model

    • Date of Purchase

    • Technical Issue detail

Outstation area:

  • For Potenza Pump products series included Home Water Pump for outstation area - Please approach to your nearest Potenza Pump Authotized Dealer for further assistance. 

Online Marketplace:

  • For those Potenza products bought it via online marketplace like "Lazada, Shopee or Mudah.com" included accessories for e.g. Pressure Controller - please approach to the seller for the arrangement. 

Operation Hours

Monday - Friday: 9.00am - 5.30pm

Saturday: 9.00am - 1.00pm

Sunday, states & declare public holiday: Closed

Apply For Warranty

Browse our range of commercial equipment for your facilities and home that comes under warranty

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9am - 5.30pm (Mon - Fri)
9am - 1pm (Sat)
Closed on Sundays, States & Declared Public Holidays

Customer Care

No.8, Jln TPP 6/7,
Taman Perindustrian Puchong,
47100 Puchong, Selangor, Malaysia.
Copyright © 2024 T.E.M Engineering Group Sdn Bhd (1265436-W). Project by Dreamztech Web Design.

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