We warrant centrifugal water pumps, ventilator fans and industrial air blower against critical failure resulting from original manufacturing defects in workmanship or material, under normal use.
WHAT'S COVERED IN OUR WARRANTY
Water Pump
| SCOPE | CUBE / PSW / PSB70/075 + PC | PSB / PSB02 / PSK / PGZA | PJSW / PS-130 / PM / PCM / PCH / PCS / PCR / PMBT / GDB / PSUB / PLZ / PSGJ |
|---|---|---|---|
| PRODUCT WARRANTY EXCLUDES THE FOLLOWING | Piping attachments / In-proper Installation by Plumber or Contractor / Wrong Application / Flooding | Piping attachments / In-proper Installation by Plumber or Contractor / Wrong Application / Flooding | Piping attachments / In-proper Installation by Plumber or Contractor / Wrong Application / Flooding |
| SCOPE OF WARRANTY | 2 Years Unit Warranty (parts and labor) | 2 Years for Motor | 1 Year Unit Warranty (parts and labor) | 1 Year for Motor | 1 Year Unit Warranty (parts and labor) | 1 Year for Motor |
| WARRANTY SERVICE | On-site | On-site | Off-site or Min. RM120 for On-Site Service |
| WARRANTY PERIOD | 2 Years Warranty Period | 1 Year Warranty Period | 1 Year Warranty Period |
Industrial Fan / Blower / Exhaust Fan
| SCOPE | DFP / CF | GLF / MFS / HVF / DFG | PGH / SB / CZR / CTF / TF |
|---|---|---|---|
| PRODUCT WARRANTY EXCLUDES THE FOLLOWING | In-proper Installation / Alteration of wiring / Mishandling / Wrong Application | In-proper Installation / Alteration of wiring / Mishandling / Wrong Application | In-proper Installation / Alteration of wiring |
| SCOPE OF WARRANTY | 1 Year Unit Warranty (parts and labor) | 2 Years for Motor | 1 Year Unit Warranty (parts and labor) | 1 Year for Motor | 1 Year Unit Warranty (parts and labor) | 1 Year for Motor |
| WARRANTY SERVICE | Off-site | Off-site | Off-site |
| WARRANTY PERIOD | 1 Year | 1 Year | 1 Year |
Frequently Asked Questions
What does my warranty cover?
Warranty will be on the product due to manufacturing defects commencing from the date of purchase.
Who do I contact if my pump needs servicing (both under warranty and or past warranty period)?
Klang Valley area :
- For Home Water Pump within Klang Valley area – You may call or WhatsApp to our Technical Support @ 017-215 0066
- In order for our outdoor service team to serve you better, please have the following information ready when calling.
- Pump Model
- Date of Purchase
- Technical Issue detail
Outstation area:
- For Potenza Pump products series included Home Water Pump for outstation area – Please approach to your nearest Potenza Pump Authotized Dealer for further assistance.
Online Marketplace:
- For those Potenza products bought it via online marketplace like “Lazada, Shopee or Mudah.com” included accessories for e.g. Pressure Controller – please approach to the seller for the arrangement.
Operation Hours
Monday – Friday: 9.00am – 5.30pm
Saturday: 9.00am – 1.00pm
Sunday, states & declare public holiday: Closed
